Gaya APA

Kaplan, R, S., Norton, D, P. (2004). Strategy maps Converting intangible assets into tangible outcomes (2004). : Boston : Harvard Business School Press,.

Gaya MLA

Kaplan, Robert, S., Norton, David, P. "Strategy maps Converting intangible assets into tangible outcomes". 2004 : Boston : Harvard Business School Press,, 2004. Text.